.png)
A PRELIMINARY INVESTIGATION OF THE RESERVE SERVICE CONTINUUM
Article Sidebar
Main Article Content
Abstract
The paradigm of the organisation as service provider dominates current research. Most work focuses on the adoption of services by product-centred organisations, promoting the concept of a service continuum. This paper explores whether alternatives are possible, documenting a case study which apparently ‘reverses’ this continuum – a service-based SME which has developed in-house manufacturing capability to improve the customer solution. The findings suggest that this could develop the current understanding of servitisation, however further work is outlined to test this.
Article Details
Section
How to Cite
References
Baines, T.S., Lightfoot, H., Benedettini, O., Whitney, D., & Kay, J.M. (2010). The adoption of servitization strategies by UK-based manufacturers. Proc. IMechE Part B: Journal of Engineering Manufacture, 224(5), 815-829.
Baines, Tim; Lightfoot, Howard and Smart, Palie (2011). Servitization within manufacturing: exploring the provision of advanced services and their impact on vertical integration. Journal of Manufacturing Technology Management, 22(7), 947-954.
Baines, Tim and Lightfoot, Howard (2013). Made to Serve: How manufacturers can compete through servitization and product-service systems. Chichester: Wiley.
Barquet, A.P.B., de Oliveira, M.G., Amigo, C.R., Cunha, V.P., & Rozenfeld, H. (2013). Employing the business model concept to support the adoption of product-service systems (PSS). Industrial Marketing Management, 42(5), 693-704.
Harkonen, J., Haapasalo, H., & Hanninen, K. (2015). Productisation: a review and research agenda. International Journal of Production Economics, 164, 65-82.
Innovate UK. (2015). Knowledge Transfer Partnerships: what they are and how to apply. Retrieved from https://www.gov.uk/guidance/knowledge-transfer-partnerships-what-they-are-and-how-to-apply, accessed 26.09.15.
OECD (2007). Staying competitive in the global economy: moving up the value chain. Paris: OECD.
Peillon, S., Pellegrin, C., & Burlat, P. (2015). Exploring the servitization path: a conceptual framework and a case study from the capital goods industry. Production Planning and Control: The Management of Operations, (article in press).
Schmenner, Roger W. (2009). Manufacturing, service and their integration: some history and theory. International Journal of Operations and Production Management, 29(5), 431-443.
Tukker, A. (2004). Eight types of Product-Service System: Eight ways to sustainability? Experiences from SusProNet. Business Strategy and the Environment, 13, 246-260.
Vandermerwe, S. & Rada, J. (1988). Servitization of a business: adding value by adding services. European Management Journal, 6(4), 316-324.
Vargo, Stephen L. and Lusch, Robert F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1-17.