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SERVITIZACIÓN: INVESTIGACIÓN ACADÉMICA Y PRÁCTICA EMPRESARIAL
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Feb 18, 2016
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En los últimos años, la servitización de la manufactura ha llegado a ser un tópico de interés tanto a nivel académico como empresarial. Así, las empresas están contemplando que la servitización es una forma de mejorar su posición competitiva y estar más cerca de sus clientes. Diferentes estudios empíricos han intentado explicar por qué y cómo se servitiza. Facilitan información clave para entender mejor el proceso de servitización. La conexión entre la academia y la práctica empresarial es decisiva en los fundamentos de este tópico de investigación. La fundamentación del mismo, permitirá continuar con su desarrollo y a la puesta en práctica en las empresas. Así, este número especial pretende contribuir en el avance de la teoría y práctica de la servitización.
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Martín-Peña, M. L., & Bigdeli, A. (2016). SERVITIZACIÓN: INVESTIGACIÓN ACADÉMICA Y PRÁCTICA EMPRESARIAL. UCJC Business and Society Review (formerly Known As Universia Business Review), (49). Recuperado a partir de https://journals.ucjc.edu/ubr/article/view/1843
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Producción, Innovación y Tecnología
Citas
Ahamed, Z.; Inohara, T.; Kamoshida, A. (2013): The Servitization of Manufacturing: An Empirical Case Study of IBM Corporation. International Journal of Business Administration 4, p. 18.
Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009a). Towards an operations strategy for product-centric servitization. International Journal of Operations & Production Management, 29(5), 494–519.
Baines, T., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009b). The servitization of manufacturing. A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547–567.
Baines, T., & Lightfoot, H. (2013). Made to serve; Understanding what it takes for a manufacturer to compete through servitization and Product-Service Systems. Hoboken: Wiley.
Bandinelli, R., & Gamberi, V. (2012). Servitization in oil and gas sector: outcomes of a case study research. Journal of Manufacturing Technology Management, 23(1), 87-102.
Berkovich, M., Leimeister, J. M., Krcmar, H., & Leimeister, J. M. (2011). Requirements Engineering for Product Service Systems A State of the Art Analysis. Business & Information Systems Engineering, 3(6), 369–380.
Beuren, F. H., Gomes Ferreira, M. G., & Cauchick Miguel, P. A. (2013). Product-service systems: a literature review on integrated products and services. Journal of Cleaner Production, 47, 222–231.
Boehm, M., & Thomas, O. (2013). Looking beyond the rim of one’s teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design. Journal of Cleaner Production, 51, 245–260.
Brax, S. (2005). A manufacturer becoming service provider - challenges and a paradox. Managing Service Quality, 15(2), 142–155.
Cavalieri, S., & Pezzotta, G. (2012). Product–Service Systems Engineering: State of the art and research challenges. Computers in Industry, 63(4), 278–288.
Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.
Davies, A. (2004). Moving base into high-value integrated solutions: a value stream approach. Industrial and Corporative Change, 13(5), 727–756.
Davies, A., Brady, T., & Hobday, M. (2007). Organizing for solutions: Systems seller vs. systems integrator. Industrial Marketing Management, 36(2), 183–193.
Davies, A., Brady, T., & Hobday, M. (2006). Charting a path toward integrated solutions. MIT Sloan Management Review, 47(3), 39–48.
Doultsinou, A., Roy, R., Baxter, D., Gao, J., & Mann, A. (2009).
Developing a service knowledge reuse framework for engineering design. Journal of Engineering Design, 20(4), 389–411.
Gebauer, H. (2008). Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations. Industrial Marketing Management, 37(3), 278–291.
Gebauer, H., & Fleisch, E. (2007). An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue. Industrial Marketing Managemen, 36(3), 337–348.
Gebauer, H., & Friedli, T. (2005). Behavioral implications of the transition process from products to services. Journal of Business and Industrial Marketing, 20(2), 70–78.
Johnstone, S., Dainty, A., & Wilkinson, A. (2009). Integrating products and services through life: an aerospace experience. International Journal of Operations &Production Management, 29(5), 520–538.
Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103–118.
Neu, W. A., & Brown, S. W. (2008). Manufacturers forming successful complex business services: Designing an organization to fit the market. International Journal of Service Industry Management, 19(2), 232–251.
Neu, W., & Brown, S. (2005). Forming successful business-to-business services in goods-dominant firms. Journal of Service Research, 8(1), 3–17.
Lightfoot, H., Baines, T., & Smart, P. (2013). The servitization of manufacturing A systematic literature review of interdependent trends. International Journal of Operations & Production Management, 33(11/12), 1408–1434.
Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160–172.
Pawar, K. S., Beltagui, A., & Riedel, J. C. K. H. (2009). The PSO triangle: designing product, service and organisation to create value. International Journal of Operations & Production Management, 29(5), 468–493.
Park, Y., Geum, Y., & Lee, H. (2012). Toward integration of products and services: Taxonomy and typology. Journal of Engineering and Technology Management, 29(4), 528–545.
doi:10.1016/j.jengtecman.2012.08.002
Park, H., & Yoon, J. (2015). A chance discovery-based approach for new product-service system (PSS) concepts. Service Business, 9(1), 115–135.
Suarez, F.F., Cusumano, M.A., Kahl, S., 2013. Services and the business models of product firms: an empirical analysis of the software industry. Management Science, 59 (2), 420–435.
Vandermerwe, S., & Rada, J. (1988). Servitization of business: adding value by adding services. European Management Journal, 6(4), 314–324.
Visnjic Kastalli, I., Van Looy, B., & Neely, A. (2013). Steering Manufacturing Firms Towards Service Business Model Innovation. California Management Review,56(1), 100–123.
Wise, R., & Baumgartner, P. (1999). Go downstream: The new profit imperative in manufacturing. Harvard Business Review, 77(5), 133–141.
Windahl, C., Andersson, P., Berggren, C., & Nehler, C. (2004).
Manufacturing firms and integrated solutions: Characteristics and implications. European Journal of Innovation Management, 7(3), 218 –228.
Windahl, C., & Lakemond, N. (2006). Developing integrated solutions: The importance of relationships within the network. Industrial Marketing Management,35(7), 806–818.
Baines, T., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., & Swink, M. (2009a). Towards an operations strategy for product-centric servitization. International Journal of Operations & Production Management, 29(5), 494–519.
Baines, T., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009b). The servitization of manufacturing. A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547–567.
Baines, T., & Lightfoot, H. (2013). Made to serve; Understanding what it takes for a manufacturer to compete through servitization and Product-Service Systems. Hoboken: Wiley.
Bandinelli, R., & Gamberi, V. (2012). Servitization in oil and gas sector: outcomes of a case study research. Journal of Manufacturing Technology Management, 23(1), 87-102.
Berkovich, M., Leimeister, J. M., Krcmar, H., & Leimeister, J. M. (2011). Requirements Engineering for Product Service Systems A State of the Art Analysis. Business & Information Systems Engineering, 3(6), 369–380.
Beuren, F. H., Gomes Ferreira, M. G., & Cauchick Miguel, P. A. (2013). Product-service systems: a literature review on integrated products and services. Journal of Cleaner Production, 47, 222–231.
Boehm, M., & Thomas, O. (2013). Looking beyond the rim of one’s teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design. Journal of Cleaner Production, 51, 245–260.
Brax, S. (2005). A manufacturer becoming service provider - challenges and a paradox. Managing Service Quality, 15(2), 142–155.
Cavalieri, S., & Pezzotta, G. (2012). Product–Service Systems Engineering: State of the art and research challenges. Computers in Industry, 63(4), 278–288.
Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555.
Davies, A. (2004). Moving base into high-value integrated solutions: a value stream approach. Industrial and Corporative Change, 13(5), 727–756.
Davies, A., Brady, T., & Hobday, M. (2007). Organizing for solutions: Systems seller vs. systems integrator. Industrial Marketing Management, 36(2), 183–193.
Davies, A., Brady, T., & Hobday, M. (2006). Charting a path toward integrated solutions. MIT Sloan Management Review, 47(3), 39–48.
Doultsinou, A., Roy, R., Baxter, D., Gao, J., & Mann, A. (2009).
Developing a service knowledge reuse framework for engineering design. Journal of Engineering Design, 20(4), 389–411.
Gebauer, H. (2008). Identifying service strategies in product manufacturing companies by exploring environment-strategy configurations. Industrial Marketing Management, 37(3), 278–291.
Gebauer, H., & Fleisch, E. (2007). An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue. Industrial Marketing Managemen, 36(3), 337–348.
Gebauer, H., & Friedli, T. (2005). Behavioral implications of the transition process from products to services. Journal of Business and Industrial Marketing, 20(2), 70–78.
Johnstone, S., Dainty, A., & Wilkinson, A. (2009). Integrating products and services through life: an aerospace experience. International Journal of Operations &Production Management, 29(5), 520–538.
Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103–118.
Neu, W. A., & Brown, S. W. (2008). Manufacturers forming successful complex business services: Designing an organization to fit the market. International Journal of Service Industry Management, 19(2), 232–251.
Neu, W., & Brown, S. (2005). Forming successful business-to-business services in goods-dominant firms. Journal of Service Research, 8(1), 3–17.
Lightfoot, H., Baines, T., & Smart, P. (2013). The servitization of manufacturing A systematic literature review of interdependent trends. International Journal of Operations & Production Management, 33(11/12), 1408–1434.
Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to services. International Journal of Service Industry Management, 14(2), 160–172.
Pawar, K. S., Beltagui, A., & Riedel, J. C. K. H. (2009). The PSO triangle: designing product, service and organisation to create value. International Journal of Operations & Production Management, 29(5), 468–493.
Park, Y., Geum, Y., & Lee, H. (2012). Toward integration of products and services: Taxonomy and typology. Journal of Engineering and Technology Management, 29(4), 528–545.
doi:10.1016/j.jengtecman.2012.08.002
Park, H., & Yoon, J. (2015). A chance discovery-based approach for new product-service system (PSS) concepts. Service Business, 9(1), 115–135.
Suarez, F.F., Cusumano, M.A., Kahl, S., 2013. Services and the business models of product firms: an empirical analysis of the software industry. Management Science, 59 (2), 420–435.
Vandermerwe, S., & Rada, J. (1988). Servitization of business: adding value by adding services. European Management Journal, 6(4), 314–324.
Visnjic Kastalli, I., Van Looy, B., & Neely, A. (2013). Steering Manufacturing Firms Towards Service Business Model Innovation. California Management Review,56(1), 100–123.
Wise, R., & Baumgartner, P. (1999). Go downstream: The new profit imperative in manufacturing. Harvard Business Review, 77(5), 133–141.
Windahl, C., Andersson, P., Berggren, C., & Nehler, C. (2004).
Manufacturing firms and integrated solutions: Characteristics and implications. European Journal of Innovation Management, 7(3), 218 –228.
Windahl, C., & Lakemond, N. (2006). Developing integrated solutions: The importance of relationships within the network. Industrial Marketing Management,35(7), 806–818.