The quality management boom in the Spanish industry.

Abstract

In this article we analyze the impact of the implementation on Quality Management Systems (QMS) in the Spanish industry. In order to do it, we study the implementation of the famous standard ISO 9000 and theEFQM model in Spain compared with its impact in the rest of the UE-25. In spite of analyzing the motivations and the results obtained after the implementation of these Quality Management Systems, we present the results of a Delphi?s national study.