The importance of smart speakers' features in users' satisfaction and usage intentions

Abstract

The aim of the research is double. First, it aims to examine the importance of smart product features on users’ satisfaction and adopters’ purchasing intentions. Second, we want to analyse the possible quadratic effect of three features, autonomy, personality and human interaction on the two outcomes. The results show that the features of smart products that influence users’ satisfaction differ from those of adopters’ purchasing intentions. Finally, interesting managerial implications for smart product producers and dealers are offered.