Analysis of the impact of quality certifications on productivity of Andalusian hotels

Abstract

The aim of this work is to evaluate the impact of quality certifications on productivity in a sample of hotels in Andalusia (Southern Spain). To this end, has been built a representative database of the hotels from three to five stars located in this region. The descriptive results show that only quality certifications specific of the hotel industry could have a significant and positive impact on the productivity; however, the econometric analysis shows that the Q-quality certification is the unique that really has a positive impact on productivity, improving this 17.67% on average. Furthermore, the belonging to a chain, the category and the outsourcing of services enhance productivity. In contrast, the location of the establishment in areas of provincial interior generates a reducing effect on productivity.