MANAGING THE LAST MILE OF THE SUPPLY CHAIN FOR SPARE PARTS

Abstract

In this paper we investigate the last mile of the supply chain for spare parts that consumers use for Do It Yourself (DIY) repair activities. We deploy a survey among Dutch consumers to identify preferred delivery methods and part ordering characteristics. We find a general willingness among Dutch consumers to perform DIY repair activities. Consumers furthermore prefer spare parts delivered directly to their house. Preferred part ordering characteristics depends on situational characteristics such as age and parts criticality.