The consultancy in Spain: Consulting or inculcation of principles?

Abstract

The ISO 9000:2000 standard provides eight quality management principles. They may be used by senior managers as a framework to guide their organizations towards improved performance. The article analyzes the way the specialized consultants in implementing the norm enable their costumers to assume the principles. It has been found that the better a consultant transmits the spirit of the norm, the better for himself and for their clients as well. In fact, the consultancy will get a higher recommendation degree, and the organization will get more benefits.