PERFORMANCE APPRAISAL AND COMPENSATION IN EFQM RECOGNISED ORGANISATIONS: RHETORIC AND REALITY

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Published: 2016-05-31
DOI: https://doi.org/10.3232/UBR.2016.V13.N2.03

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Ana Belén Escrig-Tena
Universitat Jaume I
Juan Carlos Bou-Llusar
Universitat Jaume I
Inmaculada Beltrán-Martín
Universitat Jaume I

Abstract

What type of performance appraisal and compensation systems do quality-driven organisations use? Is there a dominant pattern among these companies? This paper presents the findings of an empirical study conducted on a sample of 180 Spanish organisations that have obtained EFQM recognition. The results, based on cluster analysis and ANOVA, indicate that only one group of organisations use development-oriented systems, and are therefore aligned with approaches recommended in the Quality Management literature. In addition, two other systems are identified, one that evidences inconsistency between performance appraisal and compensation, and another focusing on target achievement.

Article Details

Issue

No. 50 (2016): Second Quarter

Section

Production, Innovation and Technology

Author Biographies

Ana Belén Escrig-Tena, Universitat Jaume I

Profesora Titular de Universidad, Organización de Empresas

Departament d'Administració d'Empreses i Marketing

Facultat de Ciències Jurídiques i Econòmiques

Juan Carlos Bou-Llusar, Universitat Jaume I

Catedrático de Organización de Empresas

Departament d'Administració d'Empreses i Marketing

Facultat de Ciències Jurídiques i Econòmiques

Inmaculada Beltrán-Martín, Universitat Jaume I

Profesora Titular de Universidad, Organización de Empresas

Departament d'Administració d'Empreses i Marketing

Facultat de Ciències Jurídiques i Econòmiques

How to Cite

PERFORMANCE APPRAISAL AND COMPENSATION IN EFQM RECOGNISED ORGANISATIONS: RHETORIC AND REALITY. (2016). UCJC Business and Society Review (formerly Known As Universia Business Review), 50. https://doi.org/10.3232/UBR.2016.V13.N2.03

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