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El valor de confiar en los empleados: descubriendo sus efectos sobre la participación y la motivación
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Sep 30, 2019
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Las nuevas formas de trabajo requieren de planteamientos y métodos para los cuales es necesario que los directivos o supervisores confíen en sus empleados. Por esta razón, esta investigación pretende analizar las consecuencias de la confianza en los empleados sobre variables como la participación o la motivación. Para ello se ha utilizado los datos de la sexta encuesta “Encuesta Nacional de Condiciones de Trabajo”. Los resultados obtenidos muestran principalmente que la confianza en los empleados mejora los procesos de participación y motivación en las empresas.
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Guinot, J., & Barghouti, Z. (2019). El valor de confiar en los empleados: descubriendo sus efectos sobre la participación y la motivación. UCJC Business and Society Review (formerly Known As Universia Business Review), 16(3), 108-145. Recuperado a partir de https://journals.ucjc.edu/ubr/article/view/4007
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Organización y Recursos Humanos
Citas
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Conchie, S. M. (2013). “Transformational leadership, intrinsic motivation, and trust: A moderated-mediated model of workplace safety”. Journal of occupational health psychology, 18(2), 198.
Chiva, R. (2014). “The common welfare human resource management system: A new proposal based on high consciousness”. Personnel Review, 43(6), 937-956.
https://www.emeraldinsight.com/doi/abs/10.1108/PR-01-2014-0026
Durant, R. F., Kramer, R., Perry, J. L., Mesch, D., & Paarlberg, L. (2006). “Motivating employees in a new governance era: The performance paradigm revisited”. Public Administration Review, 66(4), 505-514.
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https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?referer=https://scholar.google.es/&httpsredir=1&article=1674&context=lkcsb_research
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https://pdfs.semanticscholar.org/62cd/cc84a59d22af3f045679e9a79cef43fc28d1.pdf
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https://journals.sagepub.com/doi/pdf/10.1177/0149206312439327?casa_token=66pnqwT_EJsAAAAA:3ByMm4ncxUeOd231duNAhQQ3NMTURNTJdA46br-wjaAuwTKTTs82uey1NShUwLD09DWCh4lLI50
Gulati, R., & Nickerson, J. A. (2008). “Interorganizational trust, governance choice, and exchange performance”. Organization Science, 19(5), 688-708.
http://www.webssa.net/files/gulati-nickerson08.pdf
Guinot, J., Chiva, R., & Mallén, F. (2013). “Organizational trust and performance: Is organizational learning capability a missing link?”. Journal of Management & Organization, 19(5), 559-582.
https://www.researchgate.net/profile/Jacob_Guinot/publication/271652751_Organizational_trust_and_performance_Is_organizational_learning_capability_a_missing_link/links/54f96f9f0cf28d6deca47a44.pdf
Guinot, J., Chiva, R., & Roca-Puig, V. (2014). “Interpersonal trust, stress and satisfaction at work: an empirical study”. Personnel Review, 43(1), 96-115.
http://repositori.uji.es/xmlui/bitstream/handle/10234/125024/ID61882.pdf?sequence=3&isAllowed=y
Guinot, J., Chiva, R., & Mallen, F. (2015). “Altruism and organizational learning capability: A study on firms most highly valued by their workers in Spain”. UCJC BUSINESS AND SOCIETY REVIEW, (45), 92-109.
https://core.ac.uk/download/pdf/61472068.pdf
Han, T. S., Chiang, H. H., & Chang, A. (2010). “Employee participation in decision making, psychological ownership and knowledge sharing: mediating role of organizational commitment in Taiwanese high-tech organizations”. The International Journal of Human Resource Management, 21(12), 2218-2233.
https://pdfs.semanticscholar.org/ae52/d93c7b4e23a18b0e5743c106b5323c480d8e.pdf
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Herzberg, F. (1968). “One more time: How do you motivate employees”.
https://s3.amazonaws.com/academia.edu.documents/33572556/herzbergmotivation.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1551019280&Signature=8Rbw1xK3JeKOZz10GmuWSAnXjM4%3D&response-content-disposition=inline%3B%20filename%3DHBR_01JAN68.pdf
Lam, S. S., Chen, X. P., & Schaubroeck, J. (2002). “Participative decision making and employee performance in different cultures: The moderating effects of allocentrism/idiocentrism and efficacy”. Academy of Management Journal, 45(5), 905-914.
Mackey, J., & Sisodia, R. (2016). “Capitalismo consciente”. Empresa Activa. Ediciones Urano.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). “An integrative model of organizational trust”. Academy of management review, 20(3), 709-734.
http://makinggood.ac.nz/media/1270/mayeretal_1995_organizationaltrust.pdf
Mayer, R. C., & Gavin, M. B. (2005). “Trust in management and performance: who minds the shop while the employees watch the boss?”. Academy of management journal, 48(5), 874-888.
https://www.researchgate.net/profile/Mark_Gavin2/publication/276053784_Trust_in_Management_and_Performance_Who_Minds_the_Shop_While_the_Employees_Watch_the_Boss/links/574d940808ae82d2c6bddf31.pdf
McEvily, B., Perrone, V., & Zaheer, A. (2003). “Trust as an organizing principle”. Organization science, 14(1), 91-103.
https://pubsonline.informs.org/doi/pdf/10.1287/orsc.14.1.91.12814
McCauley, D. P., & Kuhnert, K. W. (1992). “A theoretical review and empirical investigation of employee trust in management”. Public Administration Quarterly, 265-284.
McAllister, D. J. (1995). “Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations”. Academy of management journal, 38(1), 24-59.
https://www.researchgate.net/profile/Daniel_Mcallister3/publication/234021737_Affect-_and_Cognition-Based_Trust_Formations_for_Interpersonal_Cooperation_in_Organizations/links/0f317539a98d6e36d3000000/Affect-and-Cognition-Based-Trust-Formations-for-Interpersonal-Cooperation-in-Organizations.pdf
Nicolás-Martínez, C., & Rubio-Bañón, A. (2015). “Gestión de recursos humanos en la empresa social”. UCJC Business and Society Review (formerly known as Universia Business Review), (47).
https://journals.ucjc.edu/ubr/article/view/1508
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). “Not so different after all: A cross-discipline view of trust”. Academy of management review, 23(3), 393-404.
http://credit.ihmc.ens.fr/documents/trust%20management.pdf
Zaheer, A., McEvily, B., & Perrone, V. (1998). “Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance”. Organization science, 9(2), 141-159
https://www.researchgate.net/profile/Vincenzo_Perrone3/publication/262252609_Does_Trust_Matter_Exploring_the_Effects_of_Inter-Organizational_and_Inter-Personal_Trust_on_Performance/links/00b4952710fd9b81a3000000/Does-Trust-Matter-Exploring-the-Effects-of-Inter-Organizational-and-Inter-Personal-Trust-on-Performance.pdf
Zak, P. J. (2017). “The neuroscience of trust”. Harvard Business Review, 95(1), 84-90.
https://levelfiveexecutive.com/wp-content/uploads/2017/03/hbr-neuroscience-of-trust.pdf
http://paper.shiftit.ir/sites/default/files/article/50D-JB%20Barney%2C%20MH%20Hansen-1994.pdf
Barbuto Jr, J. E. (2005). “Motivation and transactional, charismatic, and transformational leadership: A test of antecedents”. Journal of Leadership & Organizational Studies, 11(4), 26-40.
http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1038&context=aglecfacpub
Brower, H. H., Lester, S. W., & Korsgaard, M. A. (2017). “Want your employees to trust you? Show you trust them”. Harvard Business Review, 11.
http://www.gmptrainingsystems.com/images/Want%20Your%20Employees%20to%20Trust%20You.pdf
Caldwell, C., & Clapham, S. E. (2003). “Organizational trustworthiness: An international perspective”. Journal of business ethics, 47(4), 349-364.
https://link.springer.com/content/pdf/10.1023%2FA%3A1027370104302.pdf
Conchie, S. M. (2013). “Transformational leadership, intrinsic motivation, and trust: A moderated-mediated model of workplace safety”. Journal of occupational health psychology, 18(2), 198.
Chiva, R. (2014). “The common welfare human resource management system: A new proposal based on high consciousness”. Personnel Review, 43(6), 937-956.
https://www.emeraldinsight.com/doi/abs/10.1108/PR-01-2014-0026
Durant, R. F., Kramer, R., Perry, J. L., Mesch, D., & Paarlberg, L. (2006). “Motivating employees in a new governance era: The performance paradigm revisited”. Public Administration Review, 66(4), 505-514.
https://pdfs.semanticscholar.org/47b3/1b0f3e20c36939e3c55f89464c5b73b5e476.pdf
Dirks, K. T., & Ferrin, D. L. (2002). “Trust in leadership: Meta-analytic findings and implications for research and practice”. Journal of applied psychology, 87(4), 611.
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?referer=https://scholar.google.es/&httpsredir=1&article=1674&context=lkcsb_research
Dyer, J. H., & Chu, W. (2003). “The role of trustworthiness in reducing transaction costs and improving performance: Empirical evidence from the United States, Japan, and Korea”. Organization science, 14(1), 57-68.
https://pdfs.semanticscholar.org/62cd/cc84a59d22af3f045679e9a79cef43fc28d1.pdf
Fulmer, C. A., & Gelfand, M. J. (2012). “At what level (and in whom) we trust: Trust across multiple organizational levels”. Journal of Management, 38(4), 1167-1230.
https://journals.sagepub.com/doi/pdf/10.1177/0149206312439327?casa_token=66pnqwT_EJsAAAAA:3ByMm4ncxUeOd231duNAhQQ3NMTURNTJdA46br-wjaAuwTKTTs82uey1NShUwLD09DWCh4lLI50
Gulati, R., & Nickerson, J. A. (2008). “Interorganizational trust, governance choice, and exchange performance”. Organization Science, 19(5), 688-708.
http://www.webssa.net/files/gulati-nickerson08.pdf
Guinot, J., Chiva, R., & Mallén, F. (2013). “Organizational trust and performance: Is organizational learning capability a missing link?”. Journal of Management & Organization, 19(5), 559-582.
https://www.researchgate.net/profile/Jacob_Guinot/publication/271652751_Organizational_trust_and_performance_Is_organizational_learning_capability_a_missing_link/links/54f96f9f0cf28d6deca47a44.pdf
Guinot, J., Chiva, R., & Roca-Puig, V. (2014). “Interpersonal trust, stress and satisfaction at work: an empirical study”. Personnel Review, 43(1), 96-115.
http://repositori.uji.es/xmlui/bitstream/handle/10234/125024/ID61882.pdf?sequence=3&isAllowed=y
Guinot, J., Chiva, R., & Mallen, F. (2015). “Altruism and organizational learning capability: A study on firms most highly valued by their workers in Spain”. UCJC BUSINESS AND SOCIETY REVIEW, (45), 92-109.
https://core.ac.uk/download/pdf/61472068.pdf
Han, T. S., Chiang, H. H., & Chang, A. (2010). “Employee participation in decision making, psychological ownership and knowledge sharing: mediating role of organizational commitment in Taiwanese high-tech organizations”. The International Journal of Human Resource Management, 21(12), 2218-2233.
https://pdfs.semanticscholar.org/ae52/d93c7b4e23a18b0e5743c106b5323c480d8e.pdf
Hellriegel, D., & Slocum, J. W. (2004). “Comportamiento organizacional” (No. 65.013). International Thomson Editores.
Herzberg, F. (1968). “One more time: How do you motivate employees”.
https://s3.amazonaws.com/academia.edu.documents/33572556/herzbergmotivation.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1551019280&Signature=8Rbw1xK3JeKOZz10GmuWSAnXjM4%3D&response-content-disposition=inline%3B%20filename%3DHBR_01JAN68.pdf
Lam, S. S., Chen, X. P., & Schaubroeck, J. (2002). “Participative decision making and employee performance in different cultures: The moderating effects of allocentrism/idiocentrism and efficacy”. Academy of Management Journal, 45(5), 905-914.
Mackey, J., & Sisodia, R. (2016). “Capitalismo consciente”. Empresa Activa. Ediciones Urano.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). “An integrative model of organizational trust”. Academy of management review, 20(3), 709-734.
http://makinggood.ac.nz/media/1270/mayeretal_1995_organizationaltrust.pdf
Mayer, R. C., & Gavin, M. B. (2005). “Trust in management and performance: who minds the shop while the employees watch the boss?”. Academy of management journal, 48(5), 874-888.
https://www.researchgate.net/profile/Mark_Gavin2/publication/276053784_Trust_in_Management_and_Performance_Who_Minds_the_Shop_While_the_Employees_Watch_the_Boss/links/574d940808ae82d2c6bddf31.pdf
McEvily, B., Perrone, V., & Zaheer, A. (2003). “Trust as an organizing principle”. Organization science, 14(1), 91-103.
https://pubsonline.informs.org/doi/pdf/10.1287/orsc.14.1.91.12814
McCauley, D. P., & Kuhnert, K. W. (1992). “A theoretical review and empirical investigation of employee trust in management”. Public Administration Quarterly, 265-284.
McAllister, D. J. (1995). “Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations”. Academy of management journal, 38(1), 24-59.
https://www.researchgate.net/profile/Daniel_Mcallister3/publication/234021737_Affect-_and_Cognition-Based_Trust_Formations_for_Interpersonal_Cooperation_in_Organizations/links/0f317539a98d6e36d3000000/Affect-and-Cognition-Based-Trust-Formations-for-Interpersonal-Cooperation-in-Organizations.pdf
Nicolás-Martínez, C., & Rubio-Bañón, A. (2015). “Gestión de recursos humanos en la empresa social”. UCJC Business and Society Review (formerly known as Universia Business Review), (47).
https://journals.ucjc.edu/ubr/article/view/1508
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). “Not so different after all: A cross-discipline view of trust”. Academy of management review, 23(3), 393-404.
http://credit.ihmc.ens.fr/documents/trust%20management.pdf
Zaheer, A., McEvily, B., & Perrone, V. (1998). “Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance”. Organization science, 9(2), 141-159
https://www.researchgate.net/profile/Vincenzo_Perrone3/publication/262252609_Does_Trust_Matter_Exploring_the_Effects_of_Inter-Organizational_and_Inter-Personal_Trust_on_Performance/links/00b4952710fd9b81a3000000/Does-Trust-Matter-Exploring-the-Effects-of-Inter-Organizational-and-Inter-Personal-Trust-on-Performance.pdf
Zak, P. J. (2017). “The neuroscience of trust”. Harvard Business Review, 95(1), 84-90.
https://levelfiveexecutive.com/wp-content/uploads/2017/03/hbr-neuroscience-of-trust.pdf