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El valor de confiar en los empleados: descubriendo sus efectos sobre la participación y la motivación
Barra lateral del artículo
Publicado:
2019-09-30
Contenido principal del artículo
Resumen
Las nuevas formas de trabajo requieren de planteamientos y métodos para los cuales es necesario que los directivos o supervisores confíen en sus empleados. Por esta razón, esta investigación pretende analizar las consecuencias de la confianza en los empleados sobre variables como la participación o la motivación. Para ello se ha utilizado los datos de la sexta encuesta “Encuesta Nacional de Condiciones de Trabajo”. Los resultados obtenidos muestran principalmente que la confianza en los empleados mejora los procesos de participación y motivación en las empresas.
Detalles del artículo
Sección
Organización y Recursos Humanos
Cómo citar
El valor de confiar en los empleados: descubriendo sus efectos sobre la participación y la motivación. (2019). UCJC Business and Society Review (formerly Known As Universia Business Review), 16(3), 108-145. https://doi.org/10.3232/UBR.2019.V16.N3.03
Referencias
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http://paper.shiftit.ir/sites/default/files/article/50D-JB%20Barney%2C%20MH%20Hansen-1994.pdf
Barbuto Jr, J. E. (2005). “Motivation and transactional, charismatic, and transformational leadership: A test of antecedentsâ€. Journal of Leadership & Organizational Studies, 11(4), 26-40.
http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1038&context=aglecfacpub
Brower, H. H., Lester, S. W., & Korsgaard, M. A. (2017). “Want your employees to trust you? Show you trust themâ€. Harvard Business Review, 11.
http://www.gmptrainingsystems.com/images/Want%20Your%20Employees%20to%20Trust%20You.pdf
Caldwell, C., & Clapham, S. E. (2003). “Organizational trustworthiness: An international perspectiveâ€. Journal of business ethics, 47(4), 349-364.
https://link.springer.com/content/pdf/10.1023%2FA%3A1027370104302.pdf
Conchie, S. M. (2013). “Transformational leadership, intrinsic motivation, and trust: A moderated-mediated model of workplace safetyâ€. Journal of occupational health psychology, 18(2), 198.
Chiva, R. (2014). “The common welfare human resource management system: A new proposal based on high consciousnessâ€. Personnel Review, 43(6), 937-956.
https://www.emeraldinsight.com/doi/abs/10.1108/PR-01-2014-0026
Durant, R. F., Kramer, R., Perry, J. L., Mesch, D., & Paarlberg, L. (2006). “Motivating employees in a new governance era: The performance paradigm revisitedâ€. Public Administration Review, 66(4), 505-514.
https://pdfs.semanticscholar.org/47b3/1b0f3e20c36939e3c55f89464c5b73b5e476.pdf
Dirks, K. T., & Ferrin, D. L. (2002). “Trust in leadership: Meta-analytic findings and implications for research and practiceâ€. Journal of applied psychology, 87(4), 611.
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?referer=https://scholar.google.es/&httpsredir=1&article=1674&context=lkcsb_research
Dyer, J. H., & Chu, W. (2003). “The role of trustworthiness in reducing transaction costs and improving performance: Empirical evidence from the United States, Japan, and Koreaâ€. Organization science, 14(1), 57-68.
https://pdfs.semanticscholar.org/62cd/cc84a59d22af3f045679e9a79cef43fc28d1.pdf
Fulmer, C. A., & Gelfand, M. J. (2012). “At what level (and in whom) we trust: Trust across multiple organizational levelsâ€. Journal of Management, 38(4), 1167-1230.
https://journals.sagepub.com/doi/pdf/10.1177/0149206312439327?casa_token=66pnqwT_EJsAAAAA:3ByMm4ncxUeOd231duNAhQQ3NMTURNTJdA46br-wjaAuwTKTTs82uey1NShUwLD09DWCh4lLI50
Gulati, R., & Nickerson, J. A. (2008). “Interorganizational trust, governance choice, and exchange performanceâ€. Organization Science, 19(5), 688-708.
http://www.webssa.net/files/gulati-nickerson08.pdf
Guinot, J., Chiva, R., & Mallén, F. (2013). “Organizational trust and performance: Is organizational learning capability a missing link?â€. Journal of Management & Organization, 19(5), 559-582.
https://www.researchgate.net/profile/Jacob_Guinot/publication/271652751_Organizational_trust_and_performance_Is_organizational_learning_capability_a_missing_link/links/54f96f9f0cf28d6deca47a44.pdf
Guinot, J., Chiva, R., & Roca-Puig, V. (2014). “Interpersonal trust, stress and satisfaction at work: an empirical studyâ€. Personnel Review, 43(1), 96-115.
http://repositori.uji.es/xmlui/bitstream/handle/10234/125024/ID61882.pdf?sequence=3&isAllowed=y
Guinot, J., Chiva, R., & Mallen, F. (2015). “Altruism and organizational learning capability: A study on firms most highly valued by their workers in Spainâ€. UCJC BUSINESS AND SOCIETY REVIEW, (45), 92-109.
https://core.ac.uk/download/pdf/61472068.pdf
Han, T. S., Chiang, H. H., & Chang, A. (2010). “Employee participation in decision making, psychological ownership and knowledge sharing: mediating role of organizational commitment in Taiwanese high-tech organizationsâ€. The International Journal of Human Resource Management, 21(12), 2218-2233.
https://pdfs.semanticscholar.org/ae52/d93c7b4e23a18b0e5743c106b5323c480d8e.pdf
Hellriegel, D., & Slocum, J. W. (2004). “Comportamiento organizacional†(No. 65.013). International Thomson Editores.
Herzberg, F. (1968). “One more time: How do you motivate employeesâ€.
https://s3.amazonaws.com/academia.edu.documents/33572556/herzbergmotivation.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1551019280&Signature=8Rbw1xK3JeKOZz10GmuWSAnXjM4%3D&response-content-disposition=inline%3B%20filename%3DHBR_01JAN68.pdf
Lam, S. S., Chen, X. P., & Schaubroeck, J. (2002). “Participative decision making and employee performance in different cultures: The moderating effects of allocentrism/idiocentrism and efficacyâ€. Academy of Management Journal, 45(5), 905-914.
Mackey, J., & Sisodia, R. (2016). “Capitalismo conscienteâ€. Empresa Activa. Ediciones Urano.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). “An integrative model of organizational trustâ€. Academy of management review, 20(3), 709-734.
http://makinggood.ac.nz/media/1270/mayeretal_1995_organizationaltrust.pdf
Mayer, R. C., & Gavin, M. B. (2005). “Trust in management and performance: who minds the shop while the employees watch the boss?â€. Academy of management journal, 48(5), 874-888.
https://www.researchgate.net/profile/Mark_Gavin2/publication/276053784_Trust_in_Management_and_Performance_Who_Minds_the_Shop_While_the_Employees_Watch_the_Boss/links/574d940808ae82d2c6bddf31.pdf
McEvily, B., Perrone, V., & Zaheer, A. (2003). “Trust as an organizing principleâ€. Organization science, 14(1), 91-103.
https://pubsonline.informs.org/doi/pdf/10.1287/orsc.14.1.91.12814
McCauley, D. P., & Kuhnert, K. W. (1992). “A theoretical review and empirical investigation of employee trust in managementâ€. Public Administration Quarterly, 265-284.
McAllister, D. J. (1995). “Affect-and cognition-based trust as foundations for interpersonal cooperation in organizationsâ€. Academy of management journal, 38(1), 24-59.
https://www.researchgate.net/profile/Daniel_Mcallister3/publication/234021737_Affect-_and_Cognition-Based_Trust_Formations_for_Interpersonal_Cooperation_in_Organizations/links/0f317539a98d6e36d3000000/Affect-and-Cognition-Based-Trust-Formations-for-Interpersonal-Cooperation-in-Organizations.pdf
Nicolás-MartÃnez, C., & Rubio-Bañón, A. (2015). “Gestión de recursos humanos en la empresa socialâ€. UCJC Business and Society Review (formerly known as Universia Business Review), (47).
https://journals.ucjc.edu/ubr/article/view/1508
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). “Not so different after all: A cross-discipline view of trustâ€. Academy of management review, 23(3), 393-404.
http://credit.ihmc.ens.fr/documents/trust%20management.pdf
Zaheer, A., McEvily, B., & Perrone, V. (1998). “Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performanceâ€. Organization science, 9(2), 141-159
https://www.researchgate.net/profile/Vincenzo_Perrone3/publication/262252609_Does_Trust_Matter_Exploring_the_Effects_of_Inter-Organizational_and_Inter-Personal_Trust_on_Performance/links/00b4952710fd9b81a3000000/Does-Trust-Matter-Exploring-the-Effects-of-Inter-Organizational-and-Inter-Personal-Trust-on-Performance.pdf
Zak, P. J. (2017). “The neuroscience of trustâ€. Harvard Business Review, 95(1), 84-90.
https://levelfiveexecutive.com/wp-content/uploads/2017/03/hbr-neuroscience-of-trust.pdf
http://paper.shiftit.ir/sites/default/files/article/50D-JB%20Barney%2C%20MH%20Hansen-1994.pdf
Barbuto Jr, J. E. (2005). “Motivation and transactional, charismatic, and transformational leadership: A test of antecedentsâ€. Journal of Leadership & Organizational Studies, 11(4), 26-40.
http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1038&context=aglecfacpub
Brower, H. H., Lester, S. W., & Korsgaard, M. A. (2017). “Want your employees to trust you? Show you trust themâ€. Harvard Business Review, 11.
http://www.gmptrainingsystems.com/images/Want%20Your%20Employees%20to%20Trust%20You.pdf
Caldwell, C., & Clapham, S. E. (2003). “Organizational trustworthiness: An international perspectiveâ€. Journal of business ethics, 47(4), 349-364.
https://link.springer.com/content/pdf/10.1023%2FA%3A1027370104302.pdf
Conchie, S. M. (2013). “Transformational leadership, intrinsic motivation, and trust: A moderated-mediated model of workplace safetyâ€. Journal of occupational health psychology, 18(2), 198.
Chiva, R. (2014). “The common welfare human resource management system: A new proposal based on high consciousnessâ€. Personnel Review, 43(6), 937-956.
https://www.emeraldinsight.com/doi/abs/10.1108/PR-01-2014-0026
Durant, R. F., Kramer, R., Perry, J. L., Mesch, D., & Paarlberg, L. (2006). “Motivating employees in a new governance era: The performance paradigm revisitedâ€. Public Administration Review, 66(4), 505-514.
https://pdfs.semanticscholar.org/47b3/1b0f3e20c36939e3c55f89464c5b73b5e476.pdf
Dirks, K. T., & Ferrin, D. L. (2002). “Trust in leadership: Meta-analytic findings and implications for research and practiceâ€. Journal of applied psychology, 87(4), 611.
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?referer=https://scholar.google.es/&httpsredir=1&article=1674&context=lkcsb_research
Dyer, J. H., & Chu, W. (2003). “The role of trustworthiness in reducing transaction costs and improving performance: Empirical evidence from the United States, Japan, and Koreaâ€. Organization science, 14(1), 57-68.
https://pdfs.semanticscholar.org/62cd/cc84a59d22af3f045679e9a79cef43fc28d1.pdf
Fulmer, C. A., & Gelfand, M. J. (2012). “At what level (and in whom) we trust: Trust across multiple organizational levelsâ€. Journal of Management, 38(4), 1167-1230.
https://journals.sagepub.com/doi/pdf/10.1177/0149206312439327?casa_token=66pnqwT_EJsAAAAA:3ByMm4ncxUeOd231duNAhQQ3NMTURNTJdA46br-wjaAuwTKTTs82uey1NShUwLD09DWCh4lLI50
Gulati, R., & Nickerson, J. A. (2008). “Interorganizational trust, governance choice, and exchange performanceâ€. Organization Science, 19(5), 688-708.
http://www.webssa.net/files/gulati-nickerson08.pdf
Guinot, J., Chiva, R., & Mallén, F. (2013). “Organizational trust and performance: Is organizational learning capability a missing link?â€. Journal of Management & Organization, 19(5), 559-582.
https://www.researchgate.net/profile/Jacob_Guinot/publication/271652751_Organizational_trust_and_performance_Is_organizational_learning_capability_a_missing_link/links/54f96f9f0cf28d6deca47a44.pdf
Guinot, J., Chiva, R., & Roca-Puig, V. (2014). “Interpersonal trust, stress and satisfaction at work: an empirical studyâ€. Personnel Review, 43(1), 96-115.
http://repositori.uji.es/xmlui/bitstream/handle/10234/125024/ID61882.pdf?sequence=3&isAllowed=y
Guinot, J., Chiva, R., & Mallen, F. (2015). “Altruism and organizational learning capability: A study on firms most highly valued by their workers in Spainâ€. UCJC BUSINESS AND SOCIETY REVIEW, (45), 92-109.
https://core.ac.uk/download/pdf/61472068.pdf
Han, T. S., Chiang, H. H., & Chang, A. (2010). “Employee participation in decision making, psychological ownership and knowledge sharing: mediating role of organizational commitment in Taiwanese high-tech organizationsâ€. The International Journal of Human Resource Management, 21(12), 2218-2233.
https://pdfs.semanticscholar.org/ae52/d93c7b4e23a18b0e5743c106b5323c480d8e.pdf
Hellriegel, D., & Slocum, J. W. (2004). “Comportamiento organizacional†(No. 65.013). International Thomson Editores.
Herzberg, F. (1968). “One more time: How do you motivate employeesâ€.
https://s3.amazonaws.com/academia.edu.documents/33572556/herzbergmotivation.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1551019280&Signature=8Rbw1xK3JeKOZz10GmuWSAnXjM4%3D&response-content-disposition=inline%3B%20filename%3DHBR_01JAN68.pdf
Lam, S. S., Chen, X. P., & Schaubroeck, J. (2002). “Participative decision making and employee performance in different cultures: The moderating effects of allocentrism/idiocentrism and efficacyâ€. Academy of Management Journal, 45(5), 905-914.
Mackey, J., & Sisodia, R. (2016). “Capitalismo conscienteâ€. Empresa Activa. Ediciones Urano.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). “An integrative model of organizational trustâ€. Academy of management review, 20(3), 709-734.
http://makinggood.ac.nz/media/1270/mayeretal_1995_organizationaltrust.pdf
Mayer, R. C., & Gavin, M. B. (2005). “Trust in management and performance: who minds the shop while the employees watch the boss?â€. Academy of management journal, 48(5), 874-888.
https://www.researchgate.net/profile/Mark_Gavin2/publication/276053784_Trust_in_Management_and_Performance_Who_Minds_the_Shop_While_the_Employees_Watch_the_Boss/links/574d940808ae82d2c6bddf31.pdf
McEvily, B., Perrone, V., & Zaheer, A. (2003). “Trust as an organizing principleâ€. Organization science, 14(1), 91-103.
https://pubsonline.informs.org/doi/pdf/10.1287/orsc.14.1.91.12814
McCauley, D. P., & Kuhnert, K. W. (1992). “A theoretical review and empirical investigation of employee trust in managementâ€. Public Administration Quarterly, 265-284.
McAllister, D. J. (1995). “Affect-and cognition-based trust as foundations for interpersonal cooperation in organizationsâ€. Academy of management journal, 38(1), 24-59.
https://www.researchgate.net/profile/Daniel_Mcallister3/publication/234021737_Affect-_and_Cognition-Based_Trust_Formations_for_Interpersonal_Cooperation_in_Organizations/links/0f317539a98d6e36d3000000/Affect-and-Cognition-Based-Trust-Formations-for-Interpersonal-Cooperation-in-Organizations.pdf
Nicolás-MartÃnez, C., & Rubio-Bañón, A. (2015). “Gestión de recursos humanos en la empresa socialâ€. UCJC Business and Society Review (formerly known as Universia Business Review), (47).
https://journals.ucjc.edu/ubr/article/view/1508
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). “Not so different after all: A cross-discipline view of trustâ€. Academy of management review, 23(3), 393-404.
http://credit.ihmc.ens.fr/documents/trust%20management.pdf
Zaheer, A., McEvily, B., & Perrone, V. (1998). “Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performanceâ€. Organization science, 9(2), 141-159
https://www.researchgate.net/profile/Vincenzo_Perrone3/publication/262252609_Does_Trust_Matter_Exploring_the_Effects_of_Inter-Organizational_and_Inter-Personal_Trust_on_Performance/links/00b4952710fd9b81a3000000/Does-Trust-Matter-Exploring-the-Effects-of-Inter-Organizational-and-Inter-Personal-Trust-on-Performance.pdf
Zak, P. J. (2017). “The neuroscience of trustâ€. Harvard Business Review, 95(1), 84-90.
https://levelfiveexecutive.com/wp-content/uploads/2017/03/hbr-neuroscience-of-trust.pdf