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EL SECTOR TURÍSTICO EN CONTEXTOS DE CRISIS: ANÁLISIS DE SITUACIONES DE RIESGO E IMPLICACIONES DIRECTIVAS PARA EL SECTOR HOTELERO EN CANARIAS
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La naturaleza compleja y la dimensión internacional del sector turístico contribuyen a que sea una de las industrias más expuestas a situaciones críticas de diversa índole. Siendo el turismo una actividad que impacta de forma relevante en el desarrollo de la economía, la identificación de los tipos de crisis que afectan al sector emerge como un aspecto clave en la dirección hotelera. En este trabajo, el análisis de la información aportada por un panel de expertos revela que no solo existen crisis económicas, sino que el sector turístico se enfrenta a múltiples tipos de riesgos y situaciones adversas. A partir de los resultados obtenidos, se propone una agenda directiva que contribuya a controlar e, incluso, minimizar el impacto negativo de situaciones potenciales y reales de riesgo.
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Melián-Alzola, L., Fernández-Monroy, M., & Hidalgo-Peñate, M. (1). EL SECTOR TURÍSTICO EN CONTEXTOS DE CRISIS: ANÁLISIS DE SITUACIONES DE RIESGO E IMPLICACIONES DIRECTIVAS PARA EL SECTOR HOTELERO EN CANARIAS. UCJC Business and Society Review (formerly Known As Universia Business Review), (45). Recuperado a partir de https://journals.ucjc.edu/ubr/article/view/1173
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Organización y Recursos Humanos
Citas
Almada, A.A. (2013). Marketing de crisis: como crecer cuando los mercados no crecen. Editorial Pirámide, Madrid.
Becken, S.; Lennox, J. (2012). “Implications of a long term increase in oil prices for tourism”, Tourism Management, Vol. 33, núm. 1, p. 133-142.
Carmeli, A.; Schaubroeck, J. (2008). “Organisational crisis-preparedness: the importance of learning from failures”, Long Range Planning, Vol. 41, p. 177-196.
Evans, N.; Elphick, S. (2005). “Models of crisis management: an evaluation of their value for strategic planning in the international travel industry”. International Journal of Tourism Research, Vol. 7, p. 135-150.
Faulkner, B. (2001). “Towards a framework for tourism disaster management”, Tourism Management, Vol. 22, núm. 2, p. 135-147.
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Grewal, R.; Johnson, J.L.; Sarker, S. (2007). “Crises in business markets: Implications of interfirm”, Journal of the Academy of Marketing Science, Vol. 35, p. 398-416.
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Hosteltur (2012). “Crisis y emergencias en turismo: lecciones recientes para no olvidar”, núm. 218, julio-agosto.
Hwang, P.; Lichtenthal, J.D. (2000). “Anatomy of organizational crisis”, Journal of Contingencies and Crisis Management, Vol. 8, núm. 3, p. 129-139.
Israeli, A.A.; Mohsin, A.; Kumar, B. (2011). “Hospitality crisis management practices: The case of Indian luxury hotels”, International Journal of Hospitality Management, Vol. 30, p. 367-374.
James, E.H.; Wooten, L.P. (2005). “Leadership as (un)usual: how to display competence in times of crisis”, Organizational Dynamics, Vol. 34, núm. 2, p. 141-152.
Kovoor-Misra, S. (2009). “Understanding perceived organizational identity during crisis and change. A threat/opportunity framework”, Journal of Organizational Change Management, Vol. 22, núm. 5, p. 494-510.
Laws, E.; Prideaux, B.; Chon, K. (2007). Crisis Management in Tourism, CAB International, UK.
Lepp, A.; Gibson, H. (2003). “Tourism roles, perceived risk and international tourism”, Annals of Tourism Research, Vol. 30, núm. 3, p. 606-624.
McCray, J.P., González, J.J.; Darling, J.R. (2012). “Transformational crisis management in organizational development: a focus on the case of Barnes & Noble vs Amazon”, Organizational Development Journal, Vol. 30, núm. 1, p. 39-52.
Nankervis, A. (2009). “Vulnerability analysis and sustainability in tourism: Lessons from Phuket”. En Pforr, C.; P. Hosie (Eds.), Crisis Management in the Tourism Industry: Beating the Odds?, p. 93-106, Ashgate Publishing Limited, England.
Okumus, F.; Altinay, M.; Arasli, H. (2005). “The impact of Turkey’s economic crisis of February 2001 on the tourism industry in Northern Cyprus”, Tourism Management, Vol. 27, núm. 1, p. 95-104.
Oroian, M.; Gheres, M. (2012). “Developing a risk management model in travel agencies activity: An empirical analysis”, Tourism Management, Vol. 33, p. 1598-1603.
Peters, M.; Pikkemaat, B. (2005). “Crisis management in Alpine Winter Sports Resorts- The 1999 Avalanche Disaster in Tyrol”, Journal of Travel & Tourism Marketing, Vol. 19, núm. 2/3, p. 9-20.
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Pforr, C.; Hosie, P.J. (2010). “Crisis management in tourism: preparing for recovery”, Journal of Travel & Tourism Marketing, Vol. 23, núm. 2-4, p. 249-264.
Ritchie, B.W.; Crotts, J.C.; Zehrer, A.; Volsky, G.T. (2014). “Understanding the effects of a tourism crisis: the impact of the BP Oil Spill on Regional Lodging Demand”, Journal of Travel Research, Vol. 53, núm. 1, p. 12-25.
Ritchie, B.W. (2004). “Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry”, Tourism Management, Vol. 25, núm. 6, p. 669-683.
Ritchie, B.W. (2009). Crisis and disaster management for tourism, Channel View Publications, Bristol.
Roux-Dufort, C. (2007). “Is crisis management (only) a management of exceptions?”, Journal of Contingencies and Crisis Management, Vol. 15, núm. 2, p. 105-114.
Santana, G. (2004). “Crisis management and tourism”, Journal of Travel & Tourism Marketing, Vol. 15, núm. 4, p. 299-321.
Scott, N.; Laws, E.; Prideaux, B. (2008). “Tourism crises and marketing recovery strategies”, Journal of Travel & Tourism Marketing, Vol. 23, núm. 2, p.1-13.
Wang, J.; Ritchie, B.W. (2010). “A theoretical model for strategic crisis planning: factors influencing crisis planning in the hotel industry”, International Journal of Tourism Policy [Special Issue on Crisis and Risks in Tourism], Vol. 3, núm. 4, p. 297-317.
Becken, S.; Lennox, J. (2012). “Implications of a long term increase in oil prices for tourism”, Tourism Management, Vol. 33, núm. 1, p. 133-142.
Carmeli, A.; Schaubroeck, J. (2008). “Organisational crisis-preparedness: the importance of learning from failures”, Long Range Planning, Vol. 41, p. 177-196.
Evans, N.; Elphick, S. (2005). “Models of crisis management: an evaluation of their value for strategic planning in the international travel industry”. International Journal of Tourism Research, Vol. 7, p. 135-150.
Faulkner, B. (2001). “Towards a framework for tourism disaster management”, Tourism Management, Vol. 22, núm. 2, p. 135-147.
Glaesser, D. (2006). Crisis Management in the Tourism Industry. Elsevier Butterworth-Heinemann, Oxford.
Grewal, R.; Johnson, J.L.; Sarker, S. (2007). “Crises in business markets: Implications of interfirm”, Journal of the Academy of Marketing Science, Vol. 35, p. 398-416.
Hall, C.M. (2010). “Crisis events in tourism: subjects of crisis in tourism”, Current Issues in Tourism, Vol. 13, núm. 5, p. 401-417.
Hosteltur (2012). “Crisis y emergencias en turismo: lecciones recientes para no olvidar”, núm. 218, julio-agosto.
Hwang, P.; Lichtenthal, J.D. (2000). “Anatomy of organizational crisis”, Journal of Contingencies and Crisis Management, Vol. 8, núm. 3, p. 129-139.
Israeli, A.A.; Mohsin, A.; Kumar, B. (2011). “Hospitality crisis management practices: The case of Indian luxury hotels”, International Journal of Hospitality Management, Vol. 30, p. 367-374.
James, E.H.; Wooten, L.P. (2005). “Leadership as (un)usual: how to display competence in times of crisis”, Organizational Dynamics, Vol. 34, núm. 2, p. 141-152.
Kovoor-Misra, S. (2009). “Understanding perceived organizational identity during crisis and change. A threat/opportunity framework”, Journal of Organizational Change Management, Vol. 22, núm. 5, p. 494-510.
Laws, E.; Prideaux, B.; Chon, K. (2007). Crisis Management in Tourism, CAB International, UK.
Lepp, A.; Gibson, H. (2003). “Tourism roles, perceived risk and international tourism”, Annals of Tourism Research, Vol. 30, núm. 3, p. 606-624.
McCray, J.P., González, J.J.; Darling, J.R. (2012). “Transformational crisis management in organizational development: a focus on the case of Barnes & Noble vs Amazon”, Organizational Development Journal, Vol. 30, núm. 1, p. 39-52.
Nankervis, A. (2009). “Vulnerability analysis and sustainability in tourism: Lessons from Phuket”. En Pforr, C.; P. Hosie (Eds.), Crisis Management in the Tourism Industry: Beating the Odds?, p. 93-106, Ashgate Publishing Limited, England.
Okumus, F.; Altinay, M.; Arasli, H. (2005). “The impact of Turkey’s economic crisis of February 2001 on the tourism industry in Northern Cyprus”, Tourism Management, Vol. 27, núm. 1, p. 95-104.
Oroian, M.; Gheres, M. (2012). “Developing a risk management model in travel agencies activity: An empirical analysis”, Tourism Management, Vol. 33, p. 1598-1603.
Peters, M.; Pikkemaat, B. (2005). “Crisis management in Alpine Winter Sports Resorts- The 1999 Avalanche Disaster in Tyrol”, Journal of Travel & Tourism Marketing, Vol. 19, núm. 2/3, p. 9-20.
Pforr, C. (2009). “Crisis Management in Tourism: A Review of the Emergent Literature.” En Pforr, C.; P. Hosie (Eds.), Crisis Management in the Tourism Industry: Beating the Odds?, p. 37-52, Ashgate Publishing Limited, England.
Pforr, C.; Hosie, P.J. (2010). “Crisis management in tourism: preparing for recovery”, Journal of Travel & Tourism Marketing, Vol. 23, núm. 2-4, p. 249-264.
Ritchie, B.W.; Crotts, J.C.; Zehrer, A.; Volsky, G.T. (2014). “Understanding the effects of a tourism crisis: the impact of the BP Oil Spill on Regional Lodging Demand”, Journal of Travel Research, Vol. 53, núm. 1, p. 12-25.
Ritchie, B.W. (2004). “Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry”, Tourism Management, Vol. 25, núm. 6, p. 669-683.
Ritchie, B.W. (2009). Crisis and disaster management for tourism, Channel View Publications, Bristol.
Roux-Dufort, C. (2007). “Is crisis management (only) a management of exceptions?”, Journal of Contingencies and Crisis Management, Vol. 15, núm. 2, p. 105-114.
Santana, G. (2004). “Crisis management and tourism”, Journal of Travel & Tourism Marketing, Vol. 15, núm. 4, p. 299-321.
Scott, N.; Laws, E.; Prideaux, B. (2008). “Tourism crises and marketing recovery strategies”, Journal of Travel & Tourism Marketing, Vol. 23, núm. 2, p.1-13.
Wang, J.; Ritchie, B.W. (2010). “A theoretical model for strategic crisis planning: factors influencing crisis planning in the hotel industry”, International Journal of Tourism Policy [Special Issue on Crisis and Risks in Tourism], Vol. 3, núm. 4, p. 297-317.