A Technology Acceptance Model (TAM) towards use Intention of E-wallet Among Youth in Malaysia
Contenido principal del artículo
Resumen
Consumers are adopting digital payment using financial technology as a result of the development of e-wallet systems. A mobile device's e-wallet application enables users to download payment cards. The use of e-wallet apps as a substitute for traditional payment methods has recently become more popular among users. An E-wallet user doesn't have to carry cash or a credit card with them at all times. A more convenient way of purchasing is possible using this e-wallet. The Technology Acceptance Model (TAM) of E-wallet adoption among Malaysian youth is examined in this research along with the factors that influence them to use an e-wallet. This TAM serves as underpinning for the research framework. The SmartPLS-SEM approach is used to analyze the proposed research framework. The technology acceptance model consists of “perceived usefulness, perceived ease of use, and perceived security have positive and significant relationships with behavioral intention to use an e-wallet”. This outcome contributes to a deeper understanding of the value of utilizing an e-wallet for transactional reasons by the government and service providers in the digital market
Detalles del artículo
Sección
Cómo citar
Referencias
[2] Liao, S. H., & Ho, C. H. (2021). Mobile payment and mobile application (app) behavior for online recommendations. Journal of Organizational and End User Computing (JOEUC), 33(6), 1-26.
[3] Liébana-Cabanillas, F., Marinkovic, V., de Luna, I. R., & Kalinic, Z. (2018). Predicting the determinants of mobile payment acceptance: A hybrid SEM-neural network approach. Technological Forecasting and Social Change, 129, 117-130.
[4] MUZALDIN, N., RAHMAN, S. A., SARIFUDIN, S. A., & ZAINI, M. K. (2022). A Study on Behavioural Intention to Use Mobile Wallet with Special Reference to Citizens in Shah Alam, Selangor, Malaysia.
[5] Yusoff, N. H., Sarifin, M. R., & Abidin, A. Z. (2022). Factors Influencing Practice of Cashless Purchase During COVID-19 Movement Control Order (MCO) in Malaysian Society.
[6] Yaakop, A., Shi, Y., Foster, B., & Saputr, J. (2021). Investigating e-wallet adoption of COVID19 intra-period among Malaysian youths': Integrated task-technology fit and technology acceptance model framework. International Journal of Data and Network Science, 5(3), 295-302.
[7] May, O. S., Hartini, H., & Yee, L. H. (2021). Investigating Factors Influencing Consumers’ Intention to Adopt E-Wallet among Generation Z in Selangor, Malaysia. Journal Of Advanced Research In Business, Marketing, And Supply Chain Management, 5(1), 32-41.
[8] Chen, L., & Aklikokou, A. K. (2020). Determinants of E-government adoption: testing the mediating effects of perceived usefulness and perceived ease of use. International Journal of Public Administration, 43(10), 850-865.
[9] Yang, M., Mamun, A. A., Mohiuddin, M., Nawi, N. C., & Zainol, N. R. (2021). Cashless transactions: A study on intention and adoption of e-wallets. Sustainability, 13(2), 831.
[10] Jackson, C. M., Chow, S., & Leitch, R. A. (1997). Toward an understanding of the behavioral intention to use an information system. Decision sciences, 28(2), 357-389.
[11] Effendy, F., Hurriyati, R., & Hendrayati, H. (2021, September). Perceived Usefulness, Perceived Ease of Use, and Social Influence: Intention to Use e-Wallet. In 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020) (pp. 311-315). Atlantis Press.
[12] Shin, D. H. (2009). Towards an understanding of the consumer acceptance of mobile wallet. Computers in Human Behavior, 25(6), 1343-1354.
[13] Ansari, S., & Farooqi, R. (2017). Moderating effect of demographic variables on attitude towards online shopping: An empirical study using PROCESS. IOSR Journal of Business and Management, 19(11), 47-54.
[14] Hubert, M., Blut, M., Brock, C., Zhang, R. W., Koch, V., & Riedl, R. (2019). The influence of acceptance and adoption drivers on smart home usage. European journal of marketing, 53(6), 1073-1098.
[15] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.