Cómo usan Internet las líneas aéreas para desarrollar relaciones estables con los clientes. UCJC Business and Society Review (formerly known as Universia Business Review), [S. l.], v. 2, n. 2, 2014. Disponível em: https://journals.ucjc.edu/ubr/article/view/488. Acesso em: 12 oct. 2026.