RECASTING THE CUSTOMER EXPERIENCE IN TODAY’S OMNI-CHANNEL ENVIRONMENT. UCJC Business and Society Review (formerly known as Universia Business Review), [S. l.], n. 50, 2016. DOI: 10.3232/UBR.2016.V13.N2.01. Disponível em: https://journals.ucjc.edu/ubr/article/view/1739. Acesso em: 15 nov. 2026.