SUPPLY CHAIN MANAGEMENT IN SMART TOURISM DESTINATIONS
SUPPLY CHAIN MANAGEMENT IN SMART TOURISM DESTINATIONS
Editores del número especial
Rafael Robina-Ramírez, Universidad de Extremadura (Cáceres, Spain). https://orcid.org/0000-0002-7117-8645
Marta Ortiz-de-Urbina-Criado, Universidad Rey Juan Carlos (Madrid, Spain). https://orcid.org/0000-0001-7527-6798
María-Sonia Medina-Salgado, Universidad Rey Juan Carlos (Madrid, Spain). https://orcid.org/0000-0003-3500-1241
Rocío González-Sánchez, Universidad Rey Juan Carlos (Madrid, Spain). https://orcid.org/0000-0002-5460-6652
María Torrejón-Ramos, Universidad Rey Juan Carlos (Madrid, Spain). https://orcid.org/0000-0002-0792-4308
Sara Alonso-Muñoz, Universidad Rey Juan Carlos (Madrid, Spain). https://orcid.org/0000-0001-8991-5781
The smart concept refers to a smart environment that uses Information and Communication Technologies (ICTs) to enable access to information, providing value to users, thanks to innovation (Baggio, Micera and Del Chiappa, 2020). The term smart is related to urbanisation models based on Industry 4.0 and the technologies involved: cloud computing, Blockchain, Internet of Things and Big Data, among others. These technologies allow to solve issues related to resources, energy efficiency and urban planning. Likewise, new technologies are applying smart solutions, transforming production and logistics, infrastructure and transport, and creating a new interconnected urban environment (Safiullin, Krasnyuk and Kapelyuk, 2019).
A smart city is understood as a complex system arising from a million individual actions of citizens and producers, which need to be coordinated. The smart city is not only concerned with improving infrastructure, transport and public services, it is an engine for innovation (Abella, Ortiz-de-Urbina-Criado, and De-Pablos-Heredero, 2017) whose supply chain is attracting the attention of researchers. One of the aspects that is attracting the attention of researchers is the issue of the supply chain in these environments. The smart cities’ supply chain -within suppliers, products and services dealers-, also include engineering providers, building technologies, new building materials, urban infrastructure developers and numerous service providers related to urban planning and design, consultancy, environmental sustainability, innovation and knowledge management, civic services, finance, standards and regulations, civic organisations, among others (Front and Sullivan, 2019).
Regarding smart cities framework, another topic under discussion is smart destinations. Smart Tourism Destinations (STD) are smart cities that by means of innovation and Information Technologies could offer a better experience to tourists (Jasrotia and Gangotia, 2018). The development of smart cities is a driver towards Smart Tourism Destinations, which are based on the integration of technology in all entities and organisations. As a result, tourism experiences are more enriching by enabling the creation of synergies between technology and society, increasing the level of competitiveness of destinations and the residents’ life quality (Buhalis and Amaranggana, 2013). In addition, sustainability plays a key role in the tourism planning process (Khan, Woo, Nam and Chathoth, 2017). Technologies involved in the creation of STD are those that favour the exchange of information and knowledge between stakeholders, for instance, Internet of Things (IoT) and cloud computing, implicated in remote access and interaction between tour operators and customers (Jasrotia and Gangotia, 2018).
Supply chains appropriate management could obtain positive results in the tourism industry. Therefore, the Tourism Supply Chain (TSC) is identified as a set of entities from the tourism sector involved on the value chain activities. Thus, they are implicated in the whole process, from creation and distribution to its commercialisation in the tourism destination (Zhang, Song, and Huang, 2009; Xu and Gursoy, 2014).
A literature stream has focused on studying different aspects about the supply chain in smart destinations, such as destination factors, destination management organisations, hotels, restaurants, transports and intermediaries. It has been detected that technological progress has been positively and directly influence tourism destinations. The most direct effect is on operations related to the integration of tourism products, the management of tourism resources and the governance of these destinations. Also, an indirect effect is the increasement in the communication and cooperation between different stakeholders and destination planners to create integrated tourism products and enhance the sustainability of tourism development (Mandić and Praničević, 2019). Furthermore, given the close link between technology and sustainability, the focus should be on achieving ´sustainable smart cities´ by considering not only the impact of smart measures, but also the fulfilment of sustainable goals from an environmental, economic or social perspective (Ahvenniemi, Huovila, Pinto-Seppä and Airaksinen, 2017).
- Smart tourism destinations and supply chain management
- Smart tourism destinations and resilient food supply chains
- Smart tourism destinations and food supply chains
- Smart tourism destinations and sustainable supply chain management
- Smart tourism destinations and circular supply chain management
- Smart tourism destinations and supply chain resilience management
- Smart tourism destinations and artificial intelligence
- Smart tourism destinations and the interdisciplinary nature of organisations and companies
- Smart tourism destinations and waste management supply chain
- Smart cities and sustainable supply chain management
- Smart cities and 2030 Agenda
- Smart cities and food supply chain management
- Smart cities and waste management supply chain
Abella, A.; Ortiz-de-Urbina-Criado, M. & De-Pablos-Heredero, C. (2017). A model for the analysis of data-driven innovation and value generation in smart cities' ecosystems. Cities, 64, 47-53. http://dx.doi.org/10.1016/j.cities.2017.01.011
Ahvenniemi, H.; Huovila, A.; Pinto-Seppä, I. & Airaksinen, M. (2017). What are the differences between sustainable and smart cities? Cities, 60, 234-245. https://doi.org/10.1016/j.cities.2016.09.009
Baggio, R., Micera, R. & Del Chiappa, G. (2020). Smart tourism destionations: A critical reflection. Journal Hospitality and Tourism Technology, 11(3), 407-423. https://doi.org/10.1108/JHTT-01-2019-0011
Buhalis, D. & Amaranggana, A. (2013). Smart Tourism Destinations. In: Xiang, Z., Tussyadiah, I. (eds) Information and Communication Technologies in Tourism 2014. Springer, Cham. https://doi.org/10.1007/978-3-319-03973-2_40
Frost & Sullivan (2019). Smart Cities – Frost & Sullivan Value Proposition. Retrieved from: https://ww2.frost.com/wp-content/uploads/2019/01/SmartCities.pdf
Jasrotıa, A. & Gangotıa, A. (2018). Smart cities to Smart Tourism Destinations: A Review Paper. Journal of Tourism Intelligence and Smartness, 1(1), 47-56. Retrieved from https://dergipark.org.tr/en/pub/jtis/issue/39024/446754
Khan, M.S., Woo, M., Nam, K. & Chathoth, P.K. (2017). Smart city and smart tourism: a case of Dubai. Sustainability, 9(12), 2279. https://doi.org/10.3390/su9122279
Mandić, A. & Praničević, D. G. (2019). The impact of ICT on actors involved in smart tourism destination supply chain. E-Review of Tourism Research, 16(2/3). https://ertr-ojs-tamu.tdl.org/ertr/article/view/337
Safiullin, A., Krasnyuk, L., Kapelyuk, Z. (2019). Integration of Industry 4.0 technologies for ‘smart cities’ development. IOP Conference Series: Materials Science and Engineering, 497, 012089. Retrieved from: https://iopscience.iop.org/article/10.1088/1757-899X/497/1/012089/pdf
Xu, X., & Gursoy, D., (2014). A Conceptual Framework of Sustainable Hospitality Supply Chain Management. Journal of Hospitality Marketing and Management, 24(3), 1-31. https://doi.org/10.1080/19368623.2014.90969
Zhang, X., Song, H., & Huang, G.Q. (2009). Tourism supply chain management: A new research agenda. Tourism Management, 30 (3), 345-358. https://doi.org/10.1016/j.tourman.2008.12.010
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FECHA LÍMITE: 30 de octubre de 2023